JPMorgan Chase customers, Scott and Kate Zoll, express dissatisfaction with the bank’s fraud prevention after $137,000 was swiftly drained from their account by scammers.
Despite quick flagging for small debit card transactions, the couple questions why the bank didn’t raise alarms for significant wire transfers to “random banks” abroad.
The FDIC’s coverage is limited, and after weeks of communication with Chase, the Zolls expect only partial reimbursement, lamenting the challenge of recovering their losses.
Chase advises caution against sharing codes or sending money, emphasizing the finality of wire transfers.
